Privacy Policy

1. Introduction

ConvCom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Account credentials
• Payment information (processed securely through Razorpay)
• Business information and contact details
• Content you upload to train your chatbot

2.2 Usage Information

We automatically collect certain information about your use of the Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and analytics
• Chatbot conversation data

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To process your transactions and manage subscriptions
• To train and operate your chatbots
• To communicate with you about updates, support, and marketing
• To analyze usage trends and optimize the Service
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing (Razorpay)
• Cloud hosting and storage (Supabase, AWS)
• AI and machine learning services (OpenAI)
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: anchal@convcom.ai
Phone: +91 1148028906
Address: New Delhi, India